Privacy Policy

1. Who We Are

Twiga Living is a trading name of Aviman Ltd (registered in England & Wales No. 10166656)

Our website address is:
https://twigaliving.com/

Business address: 71–75 Shelton Street, London WC2H 9JQ, United Kingdom.

2. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under the UK GDPR:

• Your consent (e.g. for marketing or cookies)

• Performance of a contract (e.g. to respond to tenancy enquiries)

• Compliance with a legal obligation

• Our legitimate interests (e.g. improving user experience, preventing fraud)

3. Comments

To prevent the sharing of comment data, we have disabled the ability for users to comment on our website.

4. Media

We do not allow external parties to upload media to our website.

All media uploaded to “twigaliving.com” is copyright of Twiga Living. In the event we use third-party imagery, we have acquired the rights and/or permission to use said imagery to represent Twiga Living.

5. Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. We recommend reviewing their respective privacy policies.

6. What Personal Data We Collect

We may collect the following categories of personal data when you interact with us:

• Contact information (e.g. name, email, phone number)

• Enquiry or message content

• Technical data (e.g. IP address, browser type, device information)

• Usage data (e.g. pages visited, time spent on site)

• Cookie and tracking data

7. Who We Share Your Data With

We do not sell your personal data. Your data may be shared only with:

• Internal team members (on a need-to-know basis)

• Google Analytics (to analyse website usage; see their Privacy Policy)

• Our website developers and IT service providers

• Legal or regulatory authorities, where required by law

Some analytics or cloud service providers may process data outside the UK or EEA (for example, in the United States), depending on where their servers are located.

8. How Long We Retain Your Data

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, including:

• Responding to your enquiries

• Providing customer support

• Managing tenancies or prospective lettings

• Complying with legal, accounting, or reporting requirements

We regularly review the data we hold and securely delete or anonymise any information that is no longer necessary for these purposes.

If you have given consent to receive property updates, newsletters, or marketing communications, we will retain your contact details until you choose to unsubscribe or request removal.

You have the right to request the deletion of your personal data at any time by contacting us at: hello@twigaliving.com

9. Your Rights Under Data Protection Law

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete data

• Request deletion of your data where appropriate

• Object to or restrict certain types of processing

• Withdraw your consent (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: hello@twigaliving.com

10. Where We Send Your Data

Visitor browser information may be checked through an automated spam detection service. Some analytics or cloud services may process data outside the UK or EEA, depending on where their servers are located.