FAQs
General FAQs
What makes Twiga Living different?
Twiga Living offers beautifully furnished, well-managed homes designed for working professionals. From stylish co-living in Reading to modern apartments in London, we focus on comfort, community, and simplicity with responsive support and thoughtful design inspired by our Kenyan heritage.
Who manages Twiga Living properties?
All Twiga Living homes in Reading and London are professionally managed by our Lettings Team. Rebecca, our Lettings Manager, and her team handle viewings, tenant support, maintenance requests, and day-to-day property management ensuring everything runs smoothly from move-in to move-out.
How can I view a Twiga Living property?
Viewings are arranged through our Lettings Team. Just get in touch to schedule a time that works for you. We also offer virtual viewings for added convenience.
What is the application process?
After your viewing, you’ll complete a simple application form and submit supporting documents for reference checks. Once approved, our Lettings Team will guide you through signing the tenancy agreement and preparing for a smooth move-in.
Can I move in quickly?
Yes, subject to availability and referencing, we can often arrange quick move-ins. Just let our Lettings Team know your preferred timing and we’ll do our best to make it work.
Do you accept corporate lets or relocating professionals?
Yes, we work with corporate clients, relocation agents, and individuals relocating for work. If you’re arranging housing for staff or moving for a new role, our Lettings Team can support you every step of the way.
London FAQs
Who do I pay my rent to?
Rent is paid directly to Aviman Ltd, the company behind Twiga Living.
What does the rent include?
Rent excludes utility bills, broadband, council tax, and cleaning. Tenants are responsible for arranging and paying for these services directly.
Are the properties furnished?
Yes, all Twiga Living apartments are fully furnished to a high standard.
Is there Wi-Fi in the properties?
Tenants are responsible for arranging their own broadband service.
What is the minimum tenancy period?
Our current minimum tenancy is 6 months, with the option to extend depending on availability and mutual agreement.
Upcoming government legislation will replace fixed-term tenancies with open-ended agreements. We’ll continue to update our processes in line with legal requirements, always keeping things fair, clear, and tenant-friendly.
Do you accept couples?
Some properties are suitable for couples. Please contact our Lettings Team for availability and details.
Are pets allowed?
All of our London apartments are in leasehold buildings where pets are unfortunately not permitted under the terms of the head lease. We appreciate that pets are important, but this policy is outside our control.
Is smoking allowed?
All London apartments are strictly non-smoking indoors. This helps maintain a clean and comfortable living environment.
Where permitted by the building, smoking may be allowed in designated outdoor areas such as balconies, please check with the concierge desk before moving in.
Is there a cleaning service?
Tenants are responsible for keeping their apartments clean. Communal cleaning services are not included in London single-let properties.
How are maintenance issues handled?
All maintenance is handled by our in-house team. You can report issues via the tenant portal or by contacting our Lettings Team directly for prompt support.
What kind of community can I expect?
Our London homes are designed for working professionals who value privacy, independence, and respectful living.
Do you organise social events?
Social events are only hosted in our Reading co-living homes. Our London apartments are self-contained and not part of a co-living model.
Where are your properties located?
Our apartments are in sought-after areas such as Canary Wharf and Limehouse, offering excellent transport links, amenities, and riverside living.
Is there parking or bike storage available?
Some buildings offer parking and secure bike storage. Please contact us for availability in your chosen property.
Can international tenants rent Twiga Living properties?
Absolutely, we welcome international tenants and offer virtual viewings and remote application support.
What documents do I need as an international tenant?
You’ll need to provide proof of identity, visa status, and financial stability. Don’t worry — our Lettings Team will guide you through every step.
Reading FAQs
Who do I pay my rent to?
Rent is paid directly to Aviman Ltd, the company behind Twiga Living.
What does the rent include?
Rent includes:
- All utility bills
- High-speed broadband
- Council tax
- Frequent professional cleaning of shared areas
Are the properties furnished?
Yes, all our Reading homes are fully furnished, including bedrooms, kitchens, and shared living spaces.
Is there Wi-Fi in the properties?
Yes, all Twiga Living houses come with super-fast broadband included in your rent.
What is the minimum tenancy period?
The minimum tenancy is 6 months, with the option to extend depending on availability and mutual agreement.
New government legislation will soon phase out fixed-term tenancies in favour of open-ended contracts. We’ll continue to adapt to all legal updates, ensuring our tenancies remain clear, fair, and tenant-friendly.
Do you accept couples?
Most rooms are single occupancy to maintain balance within the house. Some larger rooms may be suitable for couples, please contact us to check availability.
Is there a cleaning service?
Yes, a professional cleaning service for shared areas is included in all our Reading homes. Cleaning is carried out frequently, helping keep kitchens, bathrooms, and lounges clean and welcoming.
How are maintenance issues handled?
All maintenance is managed by our in-house team. Tenants can report issues via the tenant portal or by contacting our Lettings Team directly for fast, efficient support.
What kind of community can I expect?
Our Reading homes are designed for young professionals. Expect a friendly, respectful atmosphere with housemates who value cleanliness and considerate shared living.
Do you organize social events?
Yes, Twiga Living occasionally hosts community meetups and socials for our Reading co-living residents.
Are pets allowed?
To keep our homes clean and comfortable for everyone, pets are not permitted in our Reading co-living properties.
We do review reasonable requests in line with evolving government guidance, feel free to ask before applying.
Is smoking allowed?
Smoking is not permitted indoors in any of our Reading properties.
Some homes have designated outdoor areas, please check with us in advance.
Where are your properties located?
Our Reading homes are in well-connected, desirable neighbourhoods, close to town centre amenities and transport links.
Is there parking or bike storage available?
All homes offer on-street or off-street parking, and many include secure bike storage. Ask us about specific properties for details.
Can international tenants rent Twiga Living properties?
Absolutely, we welcome international tenants and offer virtual viewings and remote onboarding support.
What documents do I need as an international tenant?
You’ll need to provide proof of ID, visa status, and financial stability. Our Lettings Team will guide you through every step.